Privacy Policy

1. Information We Collect

We collect information necessary to provide property management services:

• Account Information: Name, email address, phone number, and unit assignment
• Payment Information: Payment method details processed securely through Stripe
• Lease Information: Lease terms, rent amounts, and payment history
• Service Requests: Maintenance requests, photos, and communication history

2. Payment Security

Your payment information is handled with the highest security standards:

• All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor
• We never store your complete credit card numbers or bank account details on our servers
• Payment methods are tokenized and encrypted by Stripe
• Bank account verification uses Stripe's secure microdeposit system
• All payment data transmission uses industry-standard SSL/TLS encryption
• We only store tokenized references to your payment methods, not the actual sensitive data

3. How We Use Your Information

• Process rent payments and maintain payment records
• Manage service requests and coordinate maintenance
• Communicate important property and lease information
• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell your personal information. We share information only when:

• Required by law or legal process
• Necessary with service providers (e.g., Stripe for payments, maintenance contractors)
• With your explicit consent

5. Data Security

We implement security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing
• Regular security audits
• Access controls and authentication

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your data (subject to legal retention requirements)

7. Contact Us

For privacy concerns or questions, contact us at:

Email: sg.managements25@gmail.com
Phone: (317) 992-3132